VACUUM PUMP REPAIRING AND REBUILD SERVICES

When you need reliability The PumpWorks Inc. is the service center you want rebuilding your vacuum pumps, our mission is to provide long term reliable pump rebuild service each and every time. We understand that the applications your pump is attached to must proform to exacting standards each and every time it's used. If you want your pump to work like new after its been rebuilt, then The Pump Works Inc. is your best choice for service. 

The PumpWorks Inc. implemented an industry standard of delivering a quality pump rebuild service at a cost effective price without sacrificing reliability, quality, and customer service seldom achieved by the equipment manufacturer or the competition.

The PumpWorks Inc. consistently provides a factory quality pump rebuild service by extensive quality control measures, technical knowledge, and the proper parts necessary to insure reliability. We do this by including a complete parts kit with each pump serviced, assigning a technician specialist based on equipment type, and having thorough quality control inspections throughout the rebuild process. Special care and attention is paid to every detail in this procedure to insure quality and reliability over the useful life of each unit serviced resulting with optimal equipment performance.

A standard pump rebuild service consists of the following steps:

PUMP LOGIN
A visual receiving inspection of equipment shipped by box, crate or pallet is done to inspect for any damage that might have occurred during shipment. If external damage is observed we will notify customer before we proceed any further with the service process.

When a pump arrives at our service center, we record the following information: company name, brand of pump, model number, serial number and motor voltage setting. This is done to assure accurate tracking of all pumps as they proceed through our extensive rebuild process.

If an RMA service number has been generated in advance of equipment arrival we cross check and confirm that the unit(s) expected from customers' facility is the same, then the unit(s) is logged in.

VISUAL COMPONENT INSPECTION
At this time we record all accessories received with the pump and note any components missing, they are: connections & fittings, filters, motor, guards, power cords, etc. This insures they are quoted if needed or returned with equipment when the unit is delivered back to the customer.

FLUID TYPE TEST
Pump fluid is an important component of a pump operating correctly for the application process. Certain type fluids are required for many different individual applications. We test the fluid in each unit to make sure that it is prepped after rebuild with the same type fluid. We also inspect the fluid for contamination and possible premature pump failure due to fluid type used or frequency of fluid change outs. All pumps are shipped back to customer dry without fluid, and tagged for fluid type.

PUMP DISASSEMBLY
In order to achieve the most comprehensive inspection and rebuild each unit is completely disassembled. Tools designed especially for each type pump are used in the disassembly process. The technician assigned disassembles the pump under a filtered exhaust system wearing gloves, safety glasses and when necessary, a breathing mask if equipment was used in an application where toxic or biomedical materials were present in the process application.

Technician will perform a no load run test on motor to check for bearing damage and abnormal noise, a final test is preformed after assembly under load to insure motor is operating within specifications.

DECONTAMINATION
All internal pump parts are degreased and decontaminated in our high-pressure parts washer system using a special aqueous based solution to breakdown baked on oil and other materials contaminating the parts. This allows us to begin the parts inspection process.

INSPECTION & ANALYSIS
Because internal component tolerances must be maintained to support proper operation within each part of the pump, the technician will compare the factory specification to actual for each part, based on the technician's experience and knowledge. A visual inspection is done and when necessary the technician will use calipers to check tolerances. The parts that are damaged or worn are recorded on the technician's worksheet. When the technician completes the analysis a supervisor reviews his work and confirms the analysis, thereby reducing errors in the service process and insuring all parts meet manufacturer specifications.

SERVICE ANALYSIS QUOTE
There are many reasons why pumps fail, long term wear, poor oil lubrication, ingested material, process contamination, etc. Our analysis will include, when attainable, as accurate an analysis on the reason for failure. Based on our years of experience after reviewing many different failure profiles of equipment, sometimes all we can provide is an educated guess.

A quote will be provided in detail of any additional parts needed to properly rebuild the pump to manufacturers specification, no further service work will be performed until customer has approved and directed us to complete the rebuild service.

This insures total customer control over their equipment. If equipment is not cost effective to rebuild, only a small inspection fee is charged for the service provided to this point.

We will always quote with the rebuild service a new replacement pump should the rebuild cost exceed 50% of a new pump, so the customer may judge cost effectiveness of service.

Note: Priority Service requires prior approval with a "not to exceed price" on service approved by the customer. Further work cannot be performed until customer gives his/her approval. Once approved completion of the rebuild service process will begin again.

REBUILD PREPARATION
Original remaining parts are individually cleaned and polished to prep them for pump assembly. Removing the scale and rust from the parts will allow proper mating and assembly to manufacturer specifications resulting in a better performing unit when completed, and also in a more reliable, longer running pump.

All replacement parts necessary to return the equipment to operating specifications are inspected and degreased and laid out on the technician's bench prior to assembly with the other equipment components.

PUMP ASSEMBLY
After the parts and kit(s) have been laid out for inspection the production supervisor will perform a final inspection before approving the equipment for rebuild and all the elastomers, seals, gaskets, springs, valves and vanes are replaced in the assembly process. Close care and attention is given to all components and proper assembly throughout the rebuild process with quality control checks at specific times dependent upon equipment type. The technician assigned is trained and specialized in the type of equipment being service.

PUMP TESTING
Once a pump is assembled to manufactures specifications it is ready for test. A technician will go through a procedure of tests to make sure the unit is operating correctly. This allows the technician to correct any problems that may occur. The rigorous test procedures include such tests as: temperature, vacuum pressure, vacuum pressure with gas ballast, volume to base pressure, oil leaks, liquid dispense volume, sound, motor amp draw, load test motor, etc. The test phase can last 2 and up to 72 hours depending on type of equipment serviced. Only after all the quality control inspection is passed will the equipment be released for painting and/or packaging for shipment.

PRIMED AND PAINTED
We believe quality comes first, and first impressions are important. That is why pumps are painted and detailed before being returned to a customer after service; besides operating like new, the equipment will look like new!

PACKAGING
After all the extensive work has been completed on a unit, getting it ready for proper shipment is essential. Having a pump arrive safely to its location is important for the pump and the customer. We only use certified shipping materials designed to take abuse. Pump weight and destination will determine if a package carrier or a freight carrier will handle a shipment. Our experience in shipping pumps reflects when it arrives in the right position undamaged.

EQUIPMENT SHIPMENT
The customer can specify their preferred shipping company or allow The PumpWorks Inc to use our designated carrier. The PumpWorks Inc carriers have experience in handling and have been educated on the importance of pumps and the necessity of arriving intact without damage. We believe in timely deliveries and the ability to track a shipment throughout its journey at any time.

FOLLOWING UP
With every pump serviced, expect a call from a customer service representative to make sure you are completely satisfied with your repair. They verify shipment and installation went smoothly, no additional items were needed and to thank you for your trust and order.

EQUIPMENT HISTORY REPORT
The PumpWorks Inc. maintains a detailed log of all pumps that arrive through our service center. This record will include; Make, Model, Serial Number, Last Rebuild, Failure Analysis Report, and Company Contact. We have a complete detailed history report of each pump should it return to our facility. Please feel free to contact The PumpWorks Inc for information on any of the pumps you have purchased or serviced.