• The PumpWorks Inc. Mission Statement
• About The PumpWorks Inc.
• Locations
• Security & Privacy
• Technical Assistance
• Payment Methods
• International Credit Cards & International Shipping
• Shipping Information
• Warranty Information
• Return Policy
• Return Material Authorization (RMA)
• About Sales Tax

The PumpWorks Inc. Mission Statement

To provide expert application information to our customers in support of the latest in pumping technologies thru training, policies and procedures that delivers quality pumps, services and related products to every customer with courteous service at cost effective prices.

About The PumpWorks Inc.
The PumpWorks Inc. is a distributor of pumps, related accessories and laboratory products, Additionly we manufacturer custom vacuum pumping systems for specialized applications in laboratory, R&D, Industrial and Process Manufacturing.

In support of these products we provide pump parts, pump kits, fittings, filters, tubing, gauges, fluids, greases, motors and other accessories with an online e-commerce website to support our customers with new products and service.

Our Service Center is factory authorized for most of the major brand pump manufacturers, such as Alcatel, Kinney, Stokes, Welch.

Check out our Web Specials and New Products section, also see our surplus equipment section for the BEST bargains on used, surplus new and reconditioned equipment, visit us often, new products appear on our site frequently. Look for exceptional bargains on selected items.

Many of our surplus products are Factory Renewed, Surplus Used, or Used Rebuilt Equipment.
Some of these products are sold by The PumpWorks Inc. marked as is with no warranty or implied condition.

Other surplus products have a warranty and have been serviced or inspected and tested by The PumpWorks Inc. and are in full compliance with the OEM original specification.
These products carry a full parts and labor warranty, unless marked otherwise as is. (See individual product information and specifications for details).

Locations
If by chance you are in the Central Florida area, stop by The PumpWorks Inc. Sales & Service Center, conveniently located in Sanford at 279 Power Ct.
You may also contact us on our 1 800 975 7867 number in the USA 
International and USA customers may also phone us at 407-523-7867.
The products and prices offered here on The PumpWorks Inc. web site might not be available to you at our retail location. Please call ahead to verify availability and pricing.

• The PumpWorks Inc. is a trademark of The PumpWorks Inc.
• All trademarks used herein are the properties of their respective organizations.
• All sales are subject to product availability and availability cannot be guaranteed.
• Specifications and prices are subject to change without notice.
• Weight and dimensions provided are approximate.
• Every effort is made to insure completeness and accuracy based on information provided by manufacturers. However, The PumpWorks Inc. is not responsible for errors in transcription, transmission, and typography or data entry.
• The PumpWorks Inc. warrants its products as described herein and The PumpWorks Inc.'s liability is limited to the repair or replacement of the product, or credit in the amount of the product purchase only.
• The PumpWorks Inc. is not responsible for loss of time, service provided by other parties, inconvenience, long distance telephone calls, loss of product use, damage to equipment or property damage caused by your product or its failure to work, or any other incidental or consequential damages.

Security & Privacy
For your protection, The PumpWorks Inc. website incorporates SSL technology by Thawte,Inc. for all transactions including credit card transactions performed online. This means that your credit card number and businesss and personal information are encrypted during transfer from your web browser to our host server. This encryption significantly increases the security of the information by using 128 bit encryption. (Browsers which support secure sessions include Netscape and Microsoft Internet Explorer.) Any information gathered regarding the customer, including but not limited to name, address, telephone number, e mail address, will not be transferred to any other party. This information is only used to process your order.

Technical Assistance
If you are unable to resolve a problem with your product, please contact our technical support department by E-mail or call The PumpWorks Inc. at 1-800-975-7867 USA only, International call 407-523-7867 and leave a voice mail message with your name, company name, phone number, e-mail address and information request, our technical service’s department will return your call promptly during normal business hours.

The PumpWorks Inc. is located at 279 Power Court, Sanford, FL 32771.
Our service center’s business hours are 8 am to 5 pm Monday thru Friday eastern standard time.

Payment Methods
• The PumpWorks Inc. accepts Visa, Master card, Discover, American Express, Company Checks, and Open Account Terms. (Credit approval required)
• To insure the security of your shipment and your credit card account, your product can only be shipped to the credit card billing address or an alternative address that is registered with us or the credit card company.

• Your credit card WILL NOT BE BILLED until your order is shipped. If for any reason you do not wish to enter your credit card information online, please send us an e-mail to cs@thepumpworks.com and include all details of your order including a telephone number.